Delivery & Returns
Delivery
Can I track my shipment?
Yes. Log into My Orders so you can track all orders and view my order history.
How do I update my payment or shipping information?
Please log into My Account to update your address, payment, and contact information.
Where does Restorative Elements ship and how long does it take?
We ship within the United States, including Alaska, Puerto Rico, and Hawaii. Stay tuned for any global launches by following @restorative_elements. It typically takes 5-7 business days to receive your order from the order date if you choose ground shipping. Two-day expedited shipping is also available. Stay tuned for any global launches by following @restorative_elements.
Subscription
Besides the glowing results (of course!), your subscription offers:
- 20% savings
- Free shipping always
- Free limited-edition gifts
- Modify/cancel anytime
How does the subscription work?
You can subscribe to any Restorative Elements product at any time on the product page. Just select subscribe & save 20% and product size. Our 90-day supply subscription is a full size routine to maximize your results and savings shipped every three months, while the 30-day size is a month trial. If you select the 30-day supply subscription, after your first shipment, you will automatically be shipped the 90-day size every three months with even more savings.
We recommend use of the three-step routine for a minimum of at least 8 weeks for the best results, and then ongoing use of the routine to maintain your radiant complexion.
When will my subscription be delivered, how do I adjust my delivery schedule, change or cancel my subscription?
Please log into My Account to track and modify your account at any time. If you still have questions, please contact customer service at contactus@restorativeelements.com.
Can I subscribe to more than one product?
Yes, you can subscribe to any combination of products.
Returns
At Restorative Elements we are committed to developing proven & effective products that our customers love.
If you are not satisfied with your order, we will gladly offer an exchange or refund on products within 30 days of purchase from restorativeelements.com (minus the cost of shipping).
We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.
Due to Covid19, our return policy changes as necessary for the safety of our warehouse employees. To get the most current information about returning products, please contact Customer Care by Chat, Phone 888-693-1801, or Email contactus@restorativeelements.com.
At Restorative Elements, we are committed to delivering effective, safe products that you love. If you still have questions, please contact customer service at contactus@restorativeelements.com.